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"Am I making it easier or harder for my customers?" Many customers these days are not hap-py with the service they're receiving. They're angry, frustrated and headed for the door. So what do they want? They want service that's efficient and ...
What employees want to tell you...but don't! It's true; most leaders live in a vacuum. They don't receive much feedback from the people they lead. In fact, they often have no idea how good - or bad - their leadership really is. "Leadership ...
It used to be when someone received bad service, they would tell a few friends... now, they tell the world. You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the entire planet. ...
Leadership always matters, but in tough times, it matters a whole lot more. In a challenging environment, how do you inspire employees to become more involved, engaged and productive? Let's face it, these days we're all being asked ...

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