CONFLICT MANAGEMENT SERIES-

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Dealing with upset customers and co-workers is one of the most difficult things we do. You must stay in a thinking mode rather than getting emotionally "hooked." In this four part series on Conflict Management you will learn about unavoidable truths, tips for maintaining self-control, steps for responding to someone in a conflict situation, and how or where to get help when the conflict goes beyond your ability to resolve it.

CONFLICT MANAGEMENT SERIES

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CONFLICT MANAGEMENT SERIES-

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