Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation.
This program will instill your employees with best practices for business e-mail; they'll also learn how to avoid those disastrous errors that plague so many companies.
Topics covered:
- Address Fields
- The Subject Field
- Addressing Recipients
- Grammar & Punctuation
- Formatting
- Message Clarity & Brevity
- Censor Yourself
- Sending Attachments
- Professional Closings
- Proofreading
- Responding to Email
- Good News vs. Bad News Email
Help your employees master Email Customer Service; an increasing number of customers prefer email contact over telephone contact. However, many of these customers are dissatisfied with the service they receive via email.
If your company does not have a comprehensive email training program or even a set of email etiquette guidelines, your customer service reps may be committing dozens of common, yet easy-to-fix errors. These gaffes could be costing you customers and severely tainting your reputation.
Use this training video in the classroom, or for a more personal touch, let employees watch the DVD from their desk; after watching the program, your employees can help prove their mastery of customer service email etiquette by completing four interactive quizzes. Upon successful completion of each quiz, they can then print out a certificate of completion.
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