BUILDING EMPLOYEE MORALE - MISSED OPPORTUNITIES-

At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager - every leader needs to hear.

Training Points:

• Leaders should not be unimpressed by individuals (or teams for that matter) who are are simply meeting job standards.
• If meeting job standards is not an impressive accomplishment, your job standards are too low.
• If the "AVERAGE" employee is not making customers internal or external) happy, your performance standards are too low.
• Supervisors should not reserve their praise for the star-players. In the environment where standards are high - both the "Meets Standards" and the "Exceeds Standards" employees should be praised.