TD2 - LISTENING SKILLS-

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Critical Components to Providing Superior Customer Service

Listening is a critical component when determining the needs of your customer. Doesn't everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team member become better listeners.

Packages includes:

Chaptered DVD
Leader's Guide
25 Desktop Reminder Cards
1 Year Workbook Distribution Rights

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Release Date
Mar 1, 2010

Running Time(min)
14

Closed Captioned
Yes

Producer
Telephone Doctor

TD2 - LISTENING SKILLS

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TD2 - LISTENING SKILLS-

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