Coaching is a large and complex subject. But at its heart lies effective questioning skills. This program provides your managers with practical illustrations of how to use questions to help people think through a problem or task for themselves. If it's a managers intention to coach another person, the type of questions they use will be different from those questions designed simply to elicit information.
Key Learning Points:
- Help the questioner arrive at his or her own solution
- Use sequences of questions to open up another person's thought processes
- Resist the temptation to give quick answers when you're asked a question
- Help others evaluate the pros and cons of different approaches
- Improve the performance and effectiveness of those they manage
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