Fixing Performance Problems Whether it's at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop.
Viewers will learn to:
- Be specific about the feedback they want to give - and about whey they want to give it
- Explore the situation from the other person's perspective
- Agree on the facts. What is actually happening and why? Focus on the facts, not the person
- Be courteous and respectful. People are more likely to improve if they feel good about themselves
- Accept counter-feedback. Team members won't focus on performance issues until they have addressed criticism directed at them
Your managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.
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