APPELS TÉLÉPHONIQUES DES CLIENTS (HOW TO HANDLE THE IRATE CALLER)-

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This comprehensive video covers the essentials to managing very angry and unhappy callers. It includes a proven four-step process to better deal with these situations.

En anglais: How to Hande the Irate Caller

APPELS TÉLÉPHONIQUES DES CLIENTS (HOW TO HANDLE THE IRATE CALLER)

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APPELS TÉLÉPHONIQUES DES CLIENTS (HOW TO HANDLE THE IRATE CALLER)-

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