TD14 - HOW TO HANDLE THE IRATE CUSTOMER-

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This video includes an effective four point plan for calming irate callers and maximizing their situation. Trainees will first learn that irate calls are nothing personal. The customer is upset at a problem not at the CSR. This program includes the proven ASAP technique for handling irate callers.

Available in French: Appels téléphoniques des clients mécontents

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Running Time(min)
11

Closed Captioned
Yes

Producer
Telephone Doctor

Available in These Languages
ENGLISH

TD14 - HOW TO HANDLE THE IRATE CUSTOMER

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TD14 - HOW TO HANDLE THE IRATE CUSTOMER-

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