Designed to help participants become better managers of conflict, this video will help build productive relationships in the workplace. Participants have an opportunity to learn and develop their conflict resolution skills in a variety of different ways.
Key Learning Points
- Identify opportunities to manage conflict more constructively
- Encourage others to explain their side of a conflict
- Separate people from the problem they are trying to resolve
- Avoid triggers that might escalate a conflict such as accusations, exaggerations, generalizations
- Listen to, understand and restate other's positions without judging, debating, or skewing the content
Features and Benefits
DVD includes Instructor's Guide, Participant Workbook,
& PowerPoint Presentation.
Use of this product requires a licence. For complete
details and licence options, please contact your
account manager.
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