BAD APPLES: HOW TO DEAL WITH DIFFICULT ATTITUDES-

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Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

Key Learning Points:

Teaches employees to recognize the impact of negative attitudes
Outlines a five-step process for eliminating negativity
Demonstrates how to apply the process to difficult vendors and customers

Complete DVD Training Kit Components:

DVD (full length video plus vignettes without narration, companion SMART-START® Attitude: It's All in How You Look at It, interview with subject-matter expert, Michele Matt and TrainerTALK with Sue Mueller)
VHS (23 minutes)
Facilitator Guide (multiple agenda options)
Reproducible Participant Materials
Reproducible Self-Study Guide
Online Program Resources

Basic VHS Kit does not include DVD

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Release Date
Oct 1, 2002

Running Time(min)
23

Producer
VisionPoint Productions

Available in These Languages
ENGLISH

PDF Documents for Download

BAD APPLES: HOW TO DEAL WITH DIFFICULT ATTITUDES

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BAD APPLES: HOW TO DEAL WITH DIFFICULT ATTITUDES-

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