BETWEEN YOU AND ME: SOLVING CONFLICT-

Follow Eric as he faces a conflict with co-worker Ray. Jill, another employee,advises Eric to talk openly with Ray and listen to his side. After stating the problem, asking questions, and listening to Ray, Eric realizes that he needs Ray's help to do his job and in turn Ray needs to follow procedures to do his. Eric finally admits that the conflict was partly his fault too. Clearly, with a commitment for solution and an agreement to follow up, the two developed a better understanding of how to work together.



During several training vignettes, the two resolve their conflict, step-by-step, and ensure a better working relationship between them.

Key Learning Points:

• Take responsibility for conflict and uncover both sides
• Ventilate and neutralize emotion
• Listen without arguing or judging and reach a consensus

Available in French: Comment resoudre les Conflits Relationnels