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OUTSTANDING CUSTOMER SERVICE (BOOK)

This AMI How-To Book by David Deviney, D.B.A. In today's competitive marketplace, outstanding customer service may be the only thing that distinguishes an organization from its competitors. Outstanding Customer Service shows readers how to provide the kind of service ...

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Teach your employees to respect internal customers as if they were paying clients. By asking questions, listening and keeping their word, your employees can create a positive and productive work environment, which will inevitably reflect on your external customers as well.

Key Learning Points:

Respect internal customers by determining their needs
Keep internal deadlines
How to listen, ask questions and improve relations

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Release Date
Aug 13, 2005

Running Time(min)
21

Producer
Coastal/AMI

Available in These Languages
ENGLISH

BUT I DON'T HAVE CUSTOMERS (GOVERNMENT VERSION)

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