Disciplining employees is one of the most difficult parts of a manager's job. Documenting performance is essential in correcting performance problems and protecting yourself as a manager. This program provides steps to ensure solid, consistent documentation procedures throughout your company. Using the FOSA method, managers possess the tools to effectively and legally address performance issues.
Key Learning Points:
- How to document specific incidents that focus on behavior
- How to implement progressive discipline
- How to utilize the four-step FOSA system: Facts, Objectives, Solutions, Actions
- How to collect the facts for a legally defensible termination-as a last resort
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