EMPOWERED MANAGER-

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By shifting decision making to your employees, the people closest to the customers, your organization can improve customer service, employee performance and morale. This video depicts how AT&T Phone Centers overcame their problems by empowering their employees to service their customers. Peter Block, organizational development expert and author of the book "The Empowered Manager", offers insight into empowerment.

Available in French: Centres de Profits

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Release Date
May 1, 1993

Running Time(min)
30

Producer
Coastal/AMI

Available in These Languages
ENGLISH
FRENCH

EMPOWERED MANAGER

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