There will always be conflict. The secret is learning to manage it successfully so that it empowers you to take control of your life-and career.
Conflicts can cause stress. But conflicts in the workplace do not have to be destructive. In fact, constructive disagreement can add value, as employees compromise and reach better decisions based on input from others.
Conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks. Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.
While acknowledging common sources of conflict, this entertaining video provides eight specific, reliable solutions that help you put aside your differences, control your emotions, and move forward.
Key Learning Points:
Respond with empathy Active listening Set a limit Use "I" language instead of "You" language Disengage to cool off Appeal to mutual self-interest Attack the problem, not the person
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