Teach your employees the six key elements of great customer service.
Emmy winner Ross Shafer is a customer service professional. If he doesn't give his comedy club audiences what they've come for-laughter-he's out of business. Sharing his experience, he takes us on a tour of businesses where customer service is key-and other locations where the service ends up scaring customers away!
Attitude is a major factor in making your customers feel like more than just customers. Coming at customers with sarcasm or derision will probably send people fleeing from your establishment. A happy image both in person and over the phone puts your employees and your business in a positive light.
Key Learning Points:
- Make a good first (and lasting) impression.
- Show competence by listening to customers.
- Create personal relationships with your customers.
- Give customers more service than they expect.
- Resolve conflicts quickly.
- Thank customers for their feedback.
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