IT'S PERSONAL (WITH RICK STEIN)-

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A motivational video for anyone in direct contact with customers.

Rick Stein and his team demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on difficult customers.

Key Learning Points:

Having the right attitude
Knowing your business
Communicating positively
Taking responsibility
Learning from experience

The DVD has 3 parts:

It's Personal - For the customer and for you: This main program presents the key training messages (20 min)
It's Personal - For the organisation too: This additional video is for team leaders on managing customer service (11 min)
It's Personal - But don't take it personally! An additional video on handling difficult customeres. (5 min)

The program includes a User Guide with detailed training notes and resources

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Release Date
Sep 1, 2007

Running Time(min)
36

Producer
Supernova Learning Solutions

IT'S PERSONAL (WITH RICK STEIN)

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IT'S PERSONAL (WITH RICK STEIN)-

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