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Everyone is blamed when Carol's social responsibility strategy goes horribly wrong.

Don't:
  • Blame when something goes wrong
  • Exaggerate the damage
  • Continually complain about problems
  • Abandon good ideas after a problem


Do:
  • Be brave and openly share mistakes
  • Assess impact and reinforce positives
  • Discuss best actions to fix problems
  • See opportunities to learn and innovate