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Carol rates herself high but her performance appraisal is full of conflict and surprise.

Don't:
  • Cause surprises at the appraisal
  • Be vague about improvement
  • Disregard employment contracts
  • Allow conflict to escalate


Do:
  • Prepare the person for what to expect
  • Discuss specific ways to improve
  • Reward achievements as agreed
  • Remain calm and focus on goals