Performance challenges can usually be resolved by following a clear set of actions that help communicate specific expectations, timelines and consequences if improvements are not achieved. The actions outlined will also help lead managers to a conclusion: either an employee's performance can improve, or a permanent change of some kind must occur.
Key Learning Points:
- Conduct a corrective discussion: communicate expectations; get feedback; commit & agree on solutions
- Implement progressive discipline when employee performance fails to improve
- Document employee performance and determine appropriate consequences
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