Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget. "SMILE" breaks new ground with its inside-out model. Living inside out is about making choices - there are days when you don't feel like smiling, but you have to make a choice about where you want to be with your attitude. Your people will learn how a positive attitude can be the primary factor in every customer service interaction - for the sake of the customer and for their quality of life.
Key Learning Points
- Have a positive attitude and it will come back to you
- Making choices
- Caring about people
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