Communication Across Cultural Diversity Ideal for team building exercises, this program observes a group leader and the problems she faces in virtual team management as she struggles to lead her managers in Asia, India, Africa and Latin America.
Learning Points:
- Realizing the importance of human relationships in many cultures
- Discovering how impersonal communication can backfire
- Learning how to balance high-tech and high-touch
- Finding out how to deal with language and translation issues
- Dealing effectively with time zones, response time, etc.
- Understanding that awareness is a "two-way street": all cultures need to adapt
- Learning how to bridge differences and create a balanced approach
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