CUSTOMER SERVICE EXCELLENCE (BOOK)-

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This AMI How-To Book by Lisa Ford
From tips to talking over customer complaints with the boss to helping customers over the phone, this dynamic ook reviews the constant changes in customer service and helps employees discover how they can create positive points of contact with each customer by treating them like partners and communicating with heart.

How-to training points include:

Developing an emotional need with your customer
Involving customers in the problem solving process
Delivering outer circle service

CUSTOMER SERVICE EXCELLENCE (BOOK)

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CUSTOMER SERVICE EXCELLENCE (BOOK)-

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