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"Am I making it easier or harder for my customers?"

Many customers these days are not hap-py with the service they're receiving. They're angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy.
This video training program will help you deliver just that.

"Customer Service: Make It Easy!" rein-forces 4 essential customer service con-cepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you'll see how to make the customer experience easier.

Throughout the program, you are asked to consider, "Am I making it easier--or harder--for my customers?" If you consis-tently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds cus-tomer loyalty.

Key Training Points:
Customers want service that is efficient and painless, requiring minimum effort on their part.
4 Concepts to Make Customer Service Easy:
  • Acknowledge
  • Observe
  • Listen
  • Act

    To be effective, these concepts must be used together, consistently.

    Leaders Guide

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