The film gives a clear understanding of negotiation on a business and a personal point of view, covering seven steps of effective negotiation and how to put them into action. The three elements of negotiation are identified and discussed: the 2 parties of negotiation; who each have something the other wants; and reaching agreement through a process.
Attitudes covered include:
- Focus on what is achievable
- Choose you thinking
- Positive mental attitude
- Be respectful
- Have patience
Behaviours covered include:
- Pre-determine your attitude
- Resist negative influence
- Communication Skills
Competencies covered include:
- Techniques to convert negative attitudes to positive attitudes
- Listen to the other parties point of view
- Be soft on the people and be hard on the problem
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