Most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. A good supervisor inspires people to give their all, a bad one inspires them to leave. Unfortunately, most supervisors are unaware of how the people they manage really see them. Supervisors must recognize and put into practice behaviors that inspire people, rather than alienate them. A supervisor's behavior strongly influences the productivity of a work group.
Key Learning Points:
- Share information
- Get people involved
- Listen to people's concerns
- Take action to show you care
- Tell people what they're doing right
- Focus on solutions, not problems
- Deal with mistakes in private
- Use mistakes to help people
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