Integral to the operations of any workplace is effective communication between all staff. It is particularly important in any area of health service delivery and care, including an aged care environment. Communication in the workplace takes a variety of forms, and this program looks at the areas particularly relevant to aged care, including verbal and non-verbal communication, formal and informal communication, conflict resolution and negotiation, and communication between staff, and between management and staff.
This program will serve as a valuable training and professional development resource for all workers in an aged care environment.
Chapters:
- 1. The importance of effective communication in the workplace.
- 2. Verbal and non-verbal communication.
- 3. Written Communication
- 4. Formal and informal communication
- 5. Solving problems with communication
- 6. Conclusion
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