For workplaces to function at their optimum, delegating and empowering are essential. In a very clear and concise way, Eve Ash and Peter Quarry distinguish between delegation and empowerment, and explain workplace applications, as they answer typical questions arising from a variety of workplaces.
- Introduction: Distinguishing between delegating and empowerment; The effect of delegation and empowerment on staff
- "When I delegate I get negativity from my team.": Correct delegation; know the skills of your people; Overcoming resistance
- "I hate my job because staff ideas are ignored, and no one delegates properly.": Giving feedback to managers; the value of taking risks
- "I have no trouble delegating, but I'm struggling to make it interesting and empowering.": Proper planning of delegated tasks; Delegation and skills development; Reward and recognition; Maintaining accountability
- "I have a range of team leaders who aren't delegating effectively. This is affecting output.": Providing coaching and training in delegation; The need for different styles of delegation
- "When I delegate, I worry things will be done incorrectly.": The problem of perfectionism
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