This video teaches the skills of one on one "on the job" training. The program focuses on George, an inventory manager with difficulties at work where he is teaching people how to use a new computer system. He tends to blame 'incompetent staff' for the problems that they are having rather than the fact that he cannot train them. A summary video reviews the critical points. It focuses on delivering successful training and the necessity for understanding how people learn.
Key Learning Points:
- Put learners at ease; establish goals and incentives to learn; give feedback on performance
- Prepare: establish the aim of the training session; decide the content and the sequence;
- Demonstrate by going through the job step by step; emphasize key points; give reasons why
- Practice: have the trainee do the job under your supervision; correct errors
- Provide support
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