"Your success depends on how well you connect with other people. No one teaches this skill better than Nicholas Boothman" - Bob Nelson, author of "1001 Ways to Reward Employees"
In healthcare as well as life, the failure to build trust and rapport can be insurmountable, while the rewards of a good first impression and positive connection are almost immeasurable. This engaging and motivational film will teach your team how to naturally make a genuine connection with patients, family members, co-workers...everyone they meet. This program is all about:
Choosing the right ATTITUDE - be welcoming, empathetic, curious and resourceful Sending the right SIGNALS - with your face, body and voice Get them TALKING - investing in listening pays off in trust
Learn to: - Increase patient satisfaction
- Strengthen co-worker relationships
- Improve customer service
- Raise productivity & fun at work
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