Coaching is all about inspiring, encouraging, and challenging your team. It is as simple as noticing how your team is performing and then letting them know you notice. In other words, coaching is the process of letting people know that what they do matters to you: encouraging good work, correcting poor work, using good judgment and caring about each member of your team.
Key Training Points
- Never let great work go unnoticed, when you see it say it.
- Never let poor work go unnoticed, make it private and positive
- When they are on a dead-end road, use the 2-minute response, remind them of the goal, ask for a specific solution, agree together
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