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With Bob Farrell, the most impassioned customer service guru of his time. This is a fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the people business. Our job is to make customers happy. What's the best way to do that? By giving out pickles. Pickles are those special or extra thing you do to make people happy. The trick is figuring out what your customers want and them making sure they get it. That's the pickle.

Key Learning Points
  • Service - Make serving others your number one priority
  • Attitude - How you think about the customer is how you will treat them
  • Consistency - Set high service standards and live them every day
  • Teamwork - Look for ways to make each other look good


Available in French: Donnez le Cornichon

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