Tom Peters has been a passionate advocate of great customer service for over three decades. But as Tom now says, being great at customer service is no longer good enough. You need to give the customer a great experience. Jordan's Furniture is one of the leading furniture retailers in New England. They are known for great service - and for giving customers a unique experience. In this fast-paced and entertaining video, you will gain insights into how you can deliver outstanding service and make your customer's next experience a memorable one.
Key Learning Points:
- Give the customer a WOW! experience
- Deliver outstanding service - before, during, and after the sale
- Know how your product fits the customer's needs
- Have fun!
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