Great customer service comes from great people. But, how do you hire, train, and retain the best people? In this program, you will learn about communication skills and both formal and informal training concepts. You will also learn how The Container Store has developed the highest customer satisfaction level and the lowest employee turnover rate of any major retailer in the nation. Put the ideas you learn from The Container Store to work in your organization!
Key Learning Points:
- Embrace a big vision
- Hire great people
- Communicate constantly
- Train, train, train ... train all the time
- Selling and service go together
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