With an appraisal looming, a frustrated manager finds himself at the end of his rope. Help arrives from the magical (and funny!) Harry Anderson, who takes the manager through the three steps of the Continuous Performance Appraisal process.
Key Learning Points:
- Preparation: involve the employee and gather the proper information
- The meeting: put the employee at ease, be positive, listen, reach mutual goals and objectives
- Follow-through: provide regular, ongoing feedback, praise when possible, coaching is the key
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