This program is intended to provide trainers, managers and employees with a resource to use in developing conflict resolution skills. The scenes will help employees and supervisors diffuse difficult situations, avoid escalation, improve individual and team performance, and know when a hostile interaction crosses the line and becomes a safety issue. It consists of 6 dramatizations, each followed by a discussion of the issues presented.
The issues addressed include:
- Valuing differences among team members
- Leeping stereotypes from coloring perceptions
- Communicating to diffuse hostile situations
- Working together in a downsizing organization
- Mediating disputes between employees
- Settling conflicts that have become personal
- Clarifying organizational values
- Looking to our interests, not our positions
- Resolving conflicts between employees and their supervisors
- Hearing the other side in a dispute
- Identifying help within your organization
Available in French:
Tensions et conflits 
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