New, Updated Version of the Best Selling Coaching Film The Practical Coach 2 is an everyday, practical guide that takes managers step by step through the most critical times for performance intervention. A must have for everyone who cares about the people they manage. With a new female host and a fresh variety of workplace settings, this entertaining program on employee performance coaching raises the bar again. The simplicity of "letting employees know that what they do, matters to you," remains the powerful central message for those who supervise others. The Practical Coach 2 identifies the 3 most critical times to intervene as a coach; When you see: GOOD work, POOR work and a DEAD END road. The new version takes managers step by step through the 3 most critical times for performance intervention. It covers: Coaching on personal habits and hygiene Avoiding employee's defensive "sidetracks" Positive ways to reward and encourage peak performance Teach supervisors how to : REWARD good work - When you see it, say it. CORRECT poor work - Make it private, and positive. TURN AROUND dead-end performance - The Two Minute Challenge


As a manager, recognizing a potentially troublesome employee situation then quickly taking action is key to keeping your team motivated and running smoothly. The problem is, that takes time, and as a manager, you have a lot on your plate already. The Manager Moments Series is designed to deliver short blasts of practical wisdom to busy professionals on everyday management challenges. Related topics are grouped into bite-sized programs which engage viewers with well-acted real world role-plays. An amiable host helps reinforces the earning takeaways with memorable graphics throughout, as well as a closing with a quick review. This is classic training abbreviated for a busy new generation. So whether you're dealing with employee gossip, difficult and disruptive personalities, delegating a task, or you just need some tools to better manage your time, let MANAGER MOMENTS: How to Succeed in Tricky ituations be your go-to refresher course offering quick, practical tips to help you handle these "moments" in your day. This Series of 5 "How To" Videos includes: How to Curb Employee Gossip 7:05 How to Deal with Difficult Peers 7:40 How to Manage Upward 6:45 How to Manage Time Thieves 7:20 How and When to Delegate 6:15


"Am I making it easier or harder for my customers?" Many customers these days are not hap-py with the service they're receiving. They're angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy. This video training program will help you deliver just that. "Customer Service: Make It Easy!" rein-forces 4 essential customer service con-cepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you'll see how to make the customer experience easier. Throughout the program, you are asked to consider, "Am I making it easier--or harder--for my customers?" If you consis-tently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds cus-tomer loyalty. Key Training Points: Customers want service that is efficient and painless, requiring minimum effort on their part. 4 Concepts to Make Customer Service Easy: Acknowledge Observe Listen Act To be effective, these concepts must be used together, consistently. Leaders Guide


Unconscious bias is in the news. From Silicon Valley to Wall St. to Main St., the impact of implicit bias is real and damaging to the workplace. Bias gets in the way of making good decisions in hiring and promoting. It also has a big impact on your employees and workplace in general. The vignettes illustrate how unconscious bias affects hiring, promoting and the functioning of a team and then demonstrates action steps to counter your personal bias. At the completion of training, each participant will: 1. Become aware of the impact of unconscious biases on themselves, their colleagues, and their workplace. 2. Understand that even unconscious biases can be defeated. 3. Learn how to employ 5 practical strategies to identify and counter their own unconscious biases. The training package includes the video, a comprehensive Leader's Guide that outlines a 90-minute workshop, a post-test handout, Powerpoint presentation, and a pack of 25 reminder cards. English DVD also includes French Subtitled version at no charge.


Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days then some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days:it's difficult to attract and retain good people. The only thing that works is having the courage to coach. Effective coaching is the single most important factor in employee development today. Courage 2 Coach turns common sense into common practice with a our-step process that can be applied to any employee performance situation. Based on the national best-selling video program, The Courage to Coach , the completely updated video - Courage 2 Coach provides hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success. An inherent part of being a manager or supervisor is dealing with tough employee situations. Sometimes it just seems easier to ignore the problem, rather than take the time and courage to confront the situation and get the employee back on track. Courage 2 Coach outlines a specific four-step process for coaching that will work in any employee performance situation. It begins with a critical first step-call it like you see it. You will also learn how to reach an greement on the problem, develop an action plan for correcting the problem and follow up with the employee. This program helps the organization: Increase manager effectiveness Enhance employee job satisfaction Minimize potential lawsuits After completing the Program, manager/supervisors will be able to: Start a coaching conversation Coach an attitude problem Coach an employee who won't take you seriously Ask a good performer to do more Document actions with an employee who's not geting the message DVD includes Facilitation/Participant Materials ELearing-Classic course 2 and 4 hour Options also available.

New Releases

This conversational, easy-to-use program shows how unconscious bias, micro-inequities, and micro-affirmations overlap in the workplace. It presents all three of these timely topics together, so they're simple to understand. This 8-minute program first ...
What employees want to tell you...but don't! It's true; most leaders live in a vacuum. They don't receive much feedback from the people they lead. In fact, they often have no idea how good - or bad - their leadership really is. "Leadership ...
"Am I making it easier or harder for my customers?" Many customers these days are not hap-py with the service they're receiving. They're angry, frustrated and headed for the door. So what do they want? They want service that's efficient and ...
More New Releases...

Best Sellers

This training resource will enable people to organize and chair meetings that are more effective and more motivating for those who attend. "I've got to go to a meeting" is a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste ...
With Bob Farrell, the most impassioned customer service guru of his time. This is a fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the people business. Our job is to make customers happy. What's the best way to ...
E-mail has become one of the top forms of communication at work. This brand-new October 2013 production covers every legal aspect of email and texting in the workplace. The program starts with the simple facts of email - that's permanent and Not private - then moves on to educate the ...
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