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Setting Personal Development Objectives That Work Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers...an ...
This comprehensive video covers the essentials to managing very angry and unhappy callers. It includes a proven four-step process to better deal with these situations. En anglais: How to Hande the Irate Caller
Coaching is a large and complex subject. But at its heart lies effective questioning skills. This program provides your managers with practical illustrations of how to use questions to help people think through a problem or task for themselves. If it's a managers ...
Fixing Performance Problems Whether it's at an appraisal or part of everyday interaction, delivering feedback is one of the most important, yet difficult skills an effective manager needs to develop. Viewers will learn to: ...
E-mail has quickly become an essential part of business communications. Along with benefits come some serious pitfalls. Your team is sure to enjoy a lively discussion of topics such as jokes and personal e-mails, confidentiality, avoiding harshly worded e-mails, accidentally ...
Les téléspectateurs comprendront comment leurs mots, leur voix et leur ton sur le téléphone tout affecte l'impression du visiteur de votre organisation. Disponible dans l'anglais: <a href=" ...
Performance objectives can be as specific, agreed upon and as time-bounded as you like, but unless they are actually achieved, they're useless. This course provides new insights into getting team members emotionally and intellectually engaged in achieving their objectives. The ...
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