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Setting Personal Development Objectives That Work Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers...an ...
This comprehensive video covers the essentials to managing very angry and unhappy callers. It includes a proven four-step process to better deal with these situations. En anglais: How to Hande the Irate Caller
This video addresses ten simple yet crucial skills which form the foundation for delivering exceptional customer service on the phone. Topics include answering a business call, taking accurate messages, giving spoken feedback signals, avoiding excuses, offering your undivided ...
Coaching is a large and complex subject. But at its heart lies effective questioning skills. This new program provides your managers with practical illustrations of how to use questions to help people think through a problem or task for themselves. If it's a managers ...
Working in the consumer collections arena is challenging under the best of conditions. This video will challenge your employees to recognize some technical violations and help them improve their collection soft skills.
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