This animated video looks at age discrimination in the workplace and how a manager can help get it right. It promotes age diversity by asking such questions as: Does age matter where you work? Is everyone treated fairly? Is the best person recruited for the job? Are all the ...
Is your organization suffering from e-mail overload? Do your e-mails really deliver? This entertaining and practical training pack will save time and reduce stress for anyone who uses e-mail. It explores the issues and demonstrates good practices for writing effective ...
Emotional intelligence in action! This video is a simple model for formal and informal feedback, and demonstrates an emotionally intelligent approach. Made with the Hay Group and based upon its Emotional Competence Inventory. Subject Areas: ...
A motivational video for anyone in direct contact with customers. Rick Stein and his team demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the key issues for team leaders and give advice on ...
How To Be A More Effective Learner Are your people using learning to improve performance? Are they taking responsibility for their own learning and development? This video-based learning pack shows how to be a more effective learner by analyzing and improving the ways you learn, ...
Be more aware of the emotional impact of your behaviour in stressful situations. Managers can find themselves squeezed between demands from'"on high" and resentments and lack of resources below. Managing - only just! focuses on key behaviours that help to manage ...
An engaging introduction for all staff to practical health and safety in the workplace. Staff at the Seafood Restaurant and Hotel demonstrate how health and safety affects everyone in an organization - from chefs to waiters, from office staff to cleaners. Introduced by Rick Stein, it ...
Rick Stein's successful seafood restaurant and hotel business are role models for how to manage and motivate your team. He believes that the best of managing is by walking about. In this program, you will learn to lead by example, set standards, communicate, delegate, and support and develop. ...
What makes a good manager? What makes a good leader? Is leadership just a fashionable name for management or are the skills of leadership distinctly different? If leadership is different, what's the best mix of management and leadership for your job? In these ...
"If teaching was as simple as telling, we would all be a lot smarter than we are." Coaching has the potential to underpin everything a manager does. An emotionally intelligent approach builds effective working relationships, and helps create a culture that ...
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