Assertiveness Skills is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present. As this program so clearly demonstrates, assertive people have ...
The ability to anticipate and respond effectively to change is a key life competency. These skills are even more critical in today's fast-paced and competitive work environment, where everyone from the newest recruit to the most senior manager is expected to demonstrate some "change ...
Coaching is not a specialist occupation reserved for the few, but a vital way of operating for those who are trying to bring out the best in their people. It is a key skill which will help you to develop others. While the idea of coaching is ...
Effective complaint handling is a powerful tool for attracting and retaining customers. It is a skill that should be developed throughout organizations, but particularly by customer service personnel. However, complaint handling is often viewed in a negative light. This is usually due to ...
Conflict is often perceived as being negative, destructive, and undesirable. Many people go to great lengths to avoid or deny conflict even when they acknowledge that it exists. This is because conflict is usually associated with fighting and the creation of winners and losers. ...
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