Are you ready to take your organization to the next level of sales and customer service? What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This 2-part series covers basic and intermediate skills necessary to understand and use body language ...
Managing employees successfully requires effective communication and interpersonal skills that go beyond the ordinary. Leading body language expert Jan Hargrave shows how to create a positive environment and find the most positive employees.
Take your interviewing skills to the next level with this training video featuring leading body language expert Jan Hargrave. The greatest aspect of these videos is their positive slant. They are not focused on showing you how to catch employees and interviewees in ...
This 3 video series teaches interviewers how to create a positive environment and find the most positive employees. Features leading body language expert Jan Hargrave. Each of the three episodes within the series increases in complexity, explaining how to ...
At first glance, this may seem like a training video about customer service; don't let the setting fool you, this scene was written to make points regarding managing people that every manager - every leader needs to hear.
1 on 1: Informal Employee Performance Review Building Employee Morale Beyond Words: Hiring & Interviewing Beyond Words: For Sales & Customer Service Beyond Words: For Managers
Without adequate training, your customer service representatives may be making costly mistakes that result in dissatisfied customers, lost revenue, and a tarnished reputation. This program will instill your employees with best practices for business e-mail; ...
Recurring, one-on-one, informal employee performance reviews, can improve employee morale, employee performance, and employee retention. Employees desire performance feedback from their supervisor; not just a "good job" or "you can do better" every now and then; ...
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