"You're not listening!" "You didn't hear me!" "What"..? Listening is more than just hearing what is being said to you. Active listening requires you to not only pay attention, but to also focus on what's important. This program teaches a five-step listening process that will help you make sure you ...
What makes a key account sale different from a typical sale? This six part series introduces the key account selling environment, and identifies other online campus programs outside this series that are closely related to the key account sales process.
Dealing with upset customers and co-workers is one of the most difficult things we do. You must stay in a thinking mode rather than getting emotionally "hooked." In this four part series on Conflict Management you will learn about unavoidable truths, tips for maintaining ...
OK, so you accept the unavoidable truths and can stay in control. That takes care of you. Now how do you deal with the other person who is causing all the conflict? In this third program of a four-part series on Conflict Management, you will learn the five-step process for responding to someone ...
The easiest thing to do in a conflict situation is to let yourself get emotionally "hooked" into it. You must stay in a thinking mode rather than getting emotional about what the other person is saying. In this second program of a four-part series on Conflict Management, you will learn six tips ...
Sometimes you can apply the conflict management process perfectly, and the other person still won't calm down. Sometimes the other person can begin to cross the line between being upset versus being angry, abusive, or threatening. In this final program of a four-part series on Conflict ...
Dealing with upset customers and co-workers is one of the most difficult things we do. Our natural reaction is to fight back and defend ourselves, yet that rarely resolves the problem. In this first program of a four-part series on Conflict Management, learn the unavoidable truths that ...
Successful key account selling is often a team effort. This program explains the nine traits of great sales forces, and helps you identify where to strengthen your sales organization.
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