Boomerang explains the Reciprocity Urge - the basic drive in all of us that compels us to return favours, to repay kindness with kindness, to reciprocate when someone gives us something. This video gives a compelling message about how to get the most out of people and develop ...
Marie wants to talk to fellow team member Claude about the problems caused by his te deliveries. But how does she start? How can she handle her anxiety and fear of what might happen? Discover why people are so fearful of giving feedback especially when it is about something that needs ...
Managing change and dealing with anxiety are two major challenges in the workplace today. This program presents five key ways team members can learn to experience organization change without anxiety. Learn how to put change into perspective, take control of the situation, focus on ...
This 4-part series shows a ranges of situations where the coach is confronted with a challenge. Each coach learns how to handle and manage the coaching situation constructively using a range of practical tools and techniques.
Discover an effective approach that can be used to build all types of skills, including technical, task related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer. This video also provides effective alternatives to four of ...
Coaches need to set high expectations. But people can only perform well at work if they have been told what is expected of them. This video demonstrates how to communicate your expectations clearly and effectively to another person and how to negotiate a fair set of expectations with others.
Discover why giving advice doesn't always help people to perform better at work. This results-oriented video demonstrates a powerful coaching technique for ensuring that people take responsibility for motivating themselves. It provides practical examples of the 'question-style' of ...
People need coaching to be flexible and adaptable to all sorts of organizational change, including technological change and re-engineering projects. This video illustrates the most common psychological reactions people have when confronted by change. It provides how-to's for ...
Sometimes people don't perform well because they have low confidence in a particular task. This video shows how to first recognize low confidence and then build confidence in others by reassuring them that these feelings are normal. It provides practical examples for challenging the ...
This program will provide viewers with the knowledge and skills they need to coach others to resolve conflicts in the workplace, whether they are directly involved in the conflicts or are the third party mediating a dispute. The three key coaching skills learned will ensure that ...
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