If bullying is not appropriately managed, a culture of fear and bullying can quickly become endemic in an organisation. Fortunately, this culture can be turned around with education of all staff, the laying down of clear procedures for reporting bullying and the presence of empathetic ...
Preventing Violence in the Workplace Every workday, workers are attacked and harassed. Assaults and threats of violence occur in the workplace each and every year. Now, help your employees be S.A.F.E.: Stay aware; Analyze the situation; Factor in feelings; Engage in a solution. ...
This two part series includes: Addressing Bullying in the Workplace Defining Bullying in the Workplace
Workplace bullying not only has devastating effects on individuals who are targeted by a bully, but it can also be costly to a business in terms of diminished production, poor performance and an increase in staff turnover. Worse still, if bullying is not appropriately managed, a culture of ...
Teaches important communications skills that will help employees handle hostile customers and turn difficult customer service challenges around. However, where abusive customers cross the lines of acceptable behavior, employees are empowered to put their physical and emotional ...
This video defines the role leaders must play in creating and supporting a non-violent, respectful workplace. We explore the organizational costs of inappropriate behavior, diffusing hostile situations, aligning policy and behavior with the organization's values, how conflict can ...
This video presents nine realistic scenarios in which employees face volatile and potentially violent situations in the workplace and gives participants an opportunity to discuss appropriate resolutions.
Teaches employees skills for dispute resolution and diffusing hostility. We learn to take responsibility for eliminating intimidation, bullying and harassment from our workplace culture. Available in French: Ouvrir les Bonnes Portes
Redefining Workplace Violence Most workplaces deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. This resource is designed to help organizations put an end to this kind of violence. Program 1 - Opening the Right Doors ...
Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this thought-provoking video will instruct, inspire and definitely stimulate discussion about workplace violence and all its ...
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