The good news about receiving a call from any angry customer is that it provides an opportunity to rectify the situation. The angry customers you don't hear from are probably gone for good. This video shows you how to deal with angry customers and increase the effectiveness of your ...
When we interact with others on the phone, it's easy to lose touch with the basic rules of common courtesy. All too often, the telephone becomes an easy excuse for not connecting with other people. Wouldn't it be great if we all went out of our way to treat each other on the phone the way we ...
Poor telephone technique doesn't just create a bad impression, it loses business. Missed opportunities can result from sloppy behaviour, an over-familiar approach and less-than-professional attitude.In this video a cocky telesales executive is ...
Train your staff to handle angry customers tactfully and effectively over the telephone by: (1) dealing with a customer's feelings (2) getting the facts to discover his or her needs (3) solving the problem. Don't let employees with poor customer relations skills turn away potential repeat ...
Whoever answers your organization's phone IS THE COMPANY to your customers. Your customers will likely never talk with the CEO, but many will interact with your frontline personnel.
Great customer service professionals make a choice: Every day, with every customer, on every call, they choose to do all they can to make their customer's experience as positive as it can be. From being an active listener and gracefully guiding phone calls, to handling dissatisfied ...
This series includes 5 programs, 3 on the subject of inbound calls, 1 outbound and 1 on dealing with diverse cusomters. 1-The Really Angry Customer 2-Attitude is Everything 3-It's Your Call ...
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