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Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes ...
This is an insider's guide to a guest-centric team: a team focused on the guests' experience and your organization's reputation for excellence in customer service. The program offers an insightful approach to proven methods of exceptional customer ...
Recruiting, Interviewing & Hiring Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically ...
A good relationship between successful salespeople and their customers is built on trust. This retail sales training program promotes two qualities of trust in salespeople-trust in their own abilities to satisfy a customer's purchasing needs, and trust which results from the ...
Employee development hinges on effective coaching. Knowing how to approach the tough performance situations and coach for results is critical to a manager's efforts to build a high-performing team. The Courage to Coach for Retail ...
Here is a real-life manager you would love to have in your organization. Debi knows how - and shows how - to select people with good attitudes and to inspire them to achieve top productivity. Observe Debi's management style and techniques as she organizes projects, sets goals, focuses on the ...
Retail Sales Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.
With Bob Farrell, the most impassioned customer service guru of his time. This is a fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the people business. Our job is to make customers happy. What's the best way to ...
Harassment represents one of the most destructive workplace issues faced by employers today. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments, but the ultimate outcome is the same. In addition to the costs ...
Leadership in a Retail Environment Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the ...

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RG Training Resources offers many options for video streaming and e-Learning either on your LMS or ours. To learn about these programs, click on the links for more information. Just log in to preview any of these courses or call us today at 705-526-2224 or 1-866-269-9662 for a password!