Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes ...
Recruiting, Interviewing & Hiring Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically ...
A good relationship between successful salespeople and their customers is built on trust. This retail sales training program promotes two qualities of trust in salespeople-trust in their own abilities to satisfy a customer's purchasing needs, and trust which results from the ...
Employee development hinges on effective coaching. Knowing how to approach the tough performance situations and coach for results is critical to a manager's efforts to build a high-performing team. The Courage to Coach for Retail ...
Here is a real-life manager you would love to have in your organization. Debi knows how - and shows how - to select people with good attitudes and to inspire them to achieve top productivity. Observe Debi's management style and techniques as she organizes projects, sets goals, focuses on the ...
Retail Sales Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.
With Bob Farrell, the most impassioned customer service guru of his time. This is a fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the people business. Our job is to make customers happy. What's the best way to ...
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