Customer Service Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and ...
Recruiting, Interviewing & Hiring Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team. The participant will learn specifically what to say during an ...
A good relationship between successful salespeople and their customers is built on trust. This retail sales training program promotes two qualities of trust in salespeople-trust in their own abilities to satisfy a customer's purchasing needs, and trust which results from the customer/salesperson ...
This retail version outlines a specific four-step process for coaching that will work in any retail employee performance situation. Managers will learn how to reach agreement on the problem, develop an action plan for correcting the problem and follow up with the employee. And, they will realize ...
Here is a real-life manager you would love to have in your organization. Debi knows how - and shows how - to select people with good attitudes and to inspire them to achieve top productivity. Observe Debi's management style and techniques as she organizes projects, sets goals, focuses on the "big ...
Retail Sales Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.
With Bob Farrell, the most impassioned customer service guru of his time. This is a fun, motivating look at the most important thing we can do in business...take care of the customer. We're all in the people business. Our job is to make customers happy. What's the best way to do that? By giving out ...
Harassment represents one of the most destructive workplace issues faced by employers today. Harassment can take the form of jokes, negative stereotyping, hostile acts or simple thoughtless comments, but the ultimate outcome is the same. In addition to the costs associated with legal liability, ...
Filmed at Stew Leonard's Dairy in Norwalk, Connecticut, you'll witness how success has to do with consistent excellence - the ability to inspire team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back. Stew Leonard's ...
Leadership in a Retail Environment Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization. With an emphasis on communication skills, we learn some of the specific tools managers may ...
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