This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their organization and ultimately in the minds of the customers. Key Learning Points: Define the needs and expectations of the customer ...
Create an atmosphere in which everyone can make decisions that will benefit the customer. A company's major customer arrives for a show-down meeting to announce that she will be taking her business away from the company. During the meeting she points out how empowering staff to use their own ...
If you're charged with rallying employees behind the concepts of quality and continuous improvement, this video will put you well over your goal. It not only demystifies corporate buzzwords like "standards" and "benchmarking," but also shows how your company can be run with efficiency and humanity. ...
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