Help managers tackle absenteeism within their teams, by using a structured and positive approach. Absenteeism is as common as the common cold and it costs businesses billions of dollars every year. But when someone calls in sick, it doesn't necessarily mean that they're ill. They could be ...
A comprehensive research project undertaken by the renown Gallup Organization shows that building and maintaining a positive working environment is the single most important factor in organizational success. Through compelling examples and incisive comments by Gallup CEO Donald Clifton, this ...
The Juggling Elephants DVD tells a simple but profound story about one individual with a universal problem. Mark has too much to do, too many priorities, too much stress and too little time. Using the circus as a metaphor for his life, Mark shares the secrets that he learned from a real ringmaster. ...
Years ago, Tom Peters revolutionized the world of training with the program "In Search of Excellence". In this revolutionary program, Tom will show you how organizations are meeting the challenges of tomorrow-and achieving new levels of excellence. You'll see how one company dealt with tremendous ...
In this case study, Tom Peters shows us how Ellie Mae has re-designed the mortgage industry through their fearless use of technology and their innovative approach to change. In this program, you will learn how to integrate the needs of the customer into your next new idea. You will also gain ...
Tom Peters has been a passionate advocate of great customer service for over three decades. But as Tom now says, being great at customer service is no longer good enough. You need to give the customer a great experience. Jordan's Furniture is one of the leading furniture retailers in New ...
Is it possible to revolutionize an industry that's been around for centuries - and even gain huge market share? The answer is a definitive YES, if you are OXO Good Grips. Tom Peters takes you into a unique company - one where innovation, passion, and thinking differently are the key factors in ...
Great customer service comes from great people. But, how do you hire, train, and retain the best people? In this program, you will learn about communication skills and both formal and informal training concepts. You will also learn how The Container Store has developed the highest customer ...
What does it take to inspire a work group to greater commitment and productivity? It's not charisma. Rather, it's behavior that any well-intentioned leader can emulate, as this program demonstrates. The video follows Tom, a competent manager, on his quest to find out what makes Elliot, an ...
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